Part 1 - Fundamental Techniques In Handling People
• 1 - "If You Want to Gather Honey, Don't Kick Over the Beehive"
Criticism is futile because it puts a person on the defensive and
usually makes him strive to justify himself. Criticism is dangerous,
because it wounds a person's precious pride, hurts his sense of
importance, and arouses resentment
as Hans Selye said: “"As much as we thirst for approval, we dread condemnation,"
The resentment that criticism engenders can demoralize employees,
family members and friends, and still not correct the situation that
has been condemned.
When dealing with people, let us remember we are not dealing with
creatures of logic. We are dealing with creatures of emotion,
creatures bristling with prejudices and motivated by pride and vanity.
Any fool can criticize, condemn and complain - and most fools do.
But it takes character and self-control to be under-standing and
forgiving.
"A great man shows his greatness," said Carlyle, "by the way he
treats little men."
Instead of condemning people, let's try to understand them. Let's try
to figure out why they do what they do. That's a lot more profitable
and intriguing than criticism; and it breeds sympathy, tolerance and
kindness. "To know all is to forgive all."
• Principle 1 - Don't criticize, condemn or complain.
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